Accessories Warranty Policy
1) Our Warranty
(a) RSA Product: The RSA Product is free from defects in workmanship and
materials for the Warranty Period.
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Note. - RSA Product warranty is applicable in East Africa only.
- Warranty commences from the date of purchase.
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2) Fitting and Use
Please ensure:
(a) Fit the RSA Product on relevant vehicle model If unsure about vehicle model contact RSA representative to assist.
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(b) Use the RSA Product for the purpose it was originally designed for.
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(c) Warranties are valid if fitments are done at RSA (HQ) or an authorized RSA branch or outlet/dealer and approved garage/workshop.
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3) Exclusions
Our warranty does not cover:
(a) Normal wear and tear.
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(b) Fitting of the RSA Product on vehicle model with altering or any modifications to the product, including incorrect fitting.
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(c) Using the RSA Product other than for the purpose for which it was originally designed, including improper, unusual or misuse or negligent use or overloading.
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(d) Neglect or misuse of the RSA Product, including improper repair or maintenance or failing to repair and maintain.
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(e) Alteration, abuse, acts of nature, vandalism, collision, road hazards or adverse conditions.
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(f) Formal or informal competitive events, such as racing, rallying, hill climbing, speed trials or similar activities; and/or
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(g) Using the RSA Product in other highly corrosive environments.
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(h) If the RSA product fitments are done privately or at an unauthorised facility, warranties will be void.
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(I) Electrical components (i.e wiring, bulbs, fuse and or other electrical related faults)
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4) Making a Claim
Please instantly contact us as soon as you become aware of a possible defect in the RSA Product:
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(a) RSA Product: We will either arrange for you to attend an RSA branch or outlet/dealership (at your cost) for an RSA representative to inspect the potentially defected product or for you to return the RSA product back to us (at your cost).
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All warranty Logistics include transporting goods or vehicle to an RSA branch or outlet/dealership are to be born by the client/buyer ie transport cost, accommodation, miscellaneous etc. up until the warranty has been granted.
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We will also request you to provide the purchase invoice and to complete a warranty claim form.
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* Please note: no warranty claim will be accepted without proof of purchase of the RSA Product.
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* Please do not remove the fitted RSA Product from your vehicle before contacting us. If your claim is in order, we will notify you (at our discretion).
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(b) RSA Product: In an event where the warranty is granted, We will either replace or repair the defective materials or workmanship (at our cost).
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If further information or investigation is required or if the claim does not meet the requirements under Our warranty, we’ll let You know.
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5) Warranty Conditions
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Warranty period is categorized based on the various accessories product range, RSA warranty is specified on the usage of the product by the end user i.e private use, tourism, commercial, motorsport(s), mining and (or) similar activities.
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Product is warranted against defects in workmanship or material that cause the product to perform below the specified limits that are set by RSA, to the extent that if warranty is granted RSA will replace or repair any parts which are found to be defective.
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All warranty claims must be submitted through the original purchasing RSA branch or outlet/dealership, unless otherwise arranged (Either option shall be acceptable by the end user).
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Before installation of any of our RSA products, please confirm you have received the correct parts for your application and/ or vehicle model(s). Ordering of the correct parts is the responsibility of the buyer.
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Kindly note, once goods are purchased they are not returnable, exchangeable and/or refundable. We have a no return policy.
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6) Warranty Team Contact Details
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E-mail: warranty@rsaafrica.com
E-mail: info@rsaafrica.com
Call: +255 (0) 754 400 500
Call: +254 (0) 792 800 066
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For any further assistance, please visit the closest RSA branch or outlet/dealer and approved fitment center.